CTDI

Our quality standards:

“CTDI will set the standard in quality and achieve industry-leading quality performance in the Communications Service Industry by making a commitment to continual improvement throughout the company.”

Leo Parsons, CEO & President

“Our employees throughout CTDI's global network are committed to delivering world-class quality and service to our customers by continuously improving the workmanship, processes, IT systems, engineering test systems and the level of service that sets us apart from our competition.”

Brian Parsons, COO & Vice President

CTDI is committed to the highest standards of Quality in all aspects of our business. Through our continuous improvement mindset, CTDI strives to "Set the Standard" in quality, service, technical innovation, and customer satisfaction.

As CEO, President, and COO of CTDI, we believe that a commitment to quality improvement throughout all levels of our organization is essential to the success of the company. Therefore, we firmly endorse and require that every CTDI employee take ownership of his or her own quality. Each employee is expected to adopt a mindset that he or she will meet our customer's requirements the first time, every time.

CTDI recognizes that Quality is a cornerstone of our company's long-term strategy and helps set us apart from our competitors. In supporting this strategy, CTDI's Quality Policy is as follows:

-CTDI Quality policy

CTDI strives to "Set the Standard" in quality, service, and customer satisfaction, through our continuous improvement mindset. Ownership of quality resides with each employee, therefore:

Each employee has ownership of the quality they output.
Each employee should not accept defects, produce defects, or pass on defects.
Each employee shall strive to meet our customer's requirements the first time, every time.

-CTDI Quality objectives

The following Quality Objectives support CTDI's Quality Policy and continuous improvement mindset:

Customer-specified KPIs including quality and delivery performance, will be defined,
CTDI internal performance and quality metrics will be measured and reported as daily KPIs.
Project-based continuous improvements will be a tool used to drive our innovation and quality mindset.

Since our inception in 1975, quality has been an integral part of our growth and success and is a key driver of our internal performance and customer satisfaction. CTDI is committed to quality and continuous improvement, throughout all aspects of our business, as a fundamental element of our long-term strategy to service our customers.

CTDI India ISMS policy

CTDI aims to preserve the Confidentiality, Integrity, and Availability of information involved in the activities of Repair & Refurbishment services for used electronics.

CTDI is committed to:

Ensure that the information is only accessible to authorized persons from within or outside the company.
Establish measurable objectives and continually improve the Information Security Management System (ISMS).
Ensure compliance with all applicable regulatory and legislative requirements related to the Information Security Management System (ISMS).
Conduct information security awareness and communication at planned intervals with all employees and relevant interested parties.
Mitigate information security risks to an acceptable level through a risk management framework and implementing controls for Information security, Cybersecurity & Privacy protection.

Date: 24-Mar-2024

Suresh Kalburgi Shankar

CEO - India.

Certifications:

ISO 9001:2015

ISO 14001:2015

ISO 45001:2018

R2v3

TL 9000 under global umbrella