Troubleshoot issues related to desktops, laptops, printers, basic networking, and software installations.
Install operating systems, configure Outlook, install applications, and antivirus software.
Ensure VC room connectivity and troubleshoot any related issues.
Utilize ticketing tools with defined SLAs for issue resolution.
Monitor ITSM queues and adhere to break-fix ticket resolution guidelines, ensuring consistent results in quality and technical competence within Service Level Agreement parameters.
Effectively communicate in English and local languages.
Coordinate with vendors for warranty asset machines.
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