1. Proficiency in ITIL processes and methodologies.

2. Extensive experience with Microsoft products, databases, MAC OS, iOS, IMAC, and networking.

3. Ability to provide remote and face-to-face technical support for desktops, notebooks, smartphones, and tablets.

4. Familiarity with VC connectivity.

5. Strong communication and interpersonal skills.

6. Advanced troubleshooting abilities with adaptability and flexibility.

7. Knowledge of ticketing tools with defined SLAs.