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Sr. Product Consultant
Server Management L1
Mumbai Bandra Kurla
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Details
Server Management L1
Category:
IT Support
Qualification:
B Tech / BE or equivalent. MCSE, ITIL
Experience:
3 - 6 years
Location:
Mumbai Bandra Kurla
Duties and Responsibilities
Key Skills:
Proven ability to maintain
high server uptime
and system performance
Timely resolution of
incidents and service requests (P2–P4)
Accurate documentation of changes, incidents, and configurations
Strong adherence to
operational standards
and best practices
Experience with Windows Server (2016/2019/2022), VMware, and Hyper-V
Familiarity with server monitoring tools like
Dell OME
,
HP SIM
, and
SCOM
Proficient in managing
DNS
, File Server, RDP Gateway, and Print Services
Work Environment:
24/7 support environment
6 working days per week with a
rotating weekly off
Job Responsibilities:
Server Administration & Maintenance:
Administer and monitor Windows Server environments (2016, 2019, 2022)
Manage physical and virtual servers using
VMware
and
Hyper-V
Perform server provisioning, decommissioning, patching, and backup operations
Handle local user accounts and manage
network share permissions
Monitoring & Support:
Monitor hardware health using
Dell OME
,
HP SIM
, and initiate replacements as required
Use
SCOM
or similar tools for performance monitoring and alert response
Troubleshoot and configure services like DNS, RDP Gateway, and File/Print services
Coordinate with L2 support and external teams to ensure seamless operations
Support
ITIL-based operations
including incident, change, and problem management
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