Key Skills:

• Ability to maintain a stable and secure server environment
• Ensure timely resolution of incidents and service requests
• Maintain accurate documentation and standard operating procedures (SOPs)
• Adhere to patch management policies and IT compliance standards
• Expertise in Windows Server (2008–2022) and Windows Clusters
• Proficiency in managing DNS, File Server, RDP, Print Services, and KMS
• Experience with VMware for VM deployment, cloning, and template management
• Familiarity with monitoring and replacing hardware components (Dell/HP)
• Competent in incident handling, root cause analysis (RCA), and performance tuning
• Capable of guiding L1 support teams and overseeing daily operational tasks

Work Environment:

• 24/7 operational support
• 6 working days per week with a rotating weekly off

Job Responsibilities:

Server Administration & Infrastructure Management:

• Administer Windows Server environments (2008–2022) and Windows Clusters
• Configure and manage DNS, File Server, RDP, Print Services, and KMS
• Execute patching, operating system upgrades, and server migrations
• Deploy, clone, and manage virtual machines using VMware templates

Monitoring, Troubleshooting & Team Oversight:

• Monitor server health and performance using Dell and HP tools
• Replace faulty hardware components as needed
• Troubleshoot incidents, perform RCA, and ensure performance optimization
• Lead and mentor L1 teams in handling daily IT operations and user support