Key Skills:

• Basic knowledge of PCs, printers, and networking equipment
• Ability to coordinate with helpdesk, vendors, and logistics teams
• Capable of handling Preventive Maintenance (PM) and IMAC activities
• Proficient in reporting, asset tagging, and inventory checks
• Willingness to travel frequently (50%–70%) across assigned store locations
• Must own a two-wheeler (bike) for store visits
• Good communication and coordination skills

Work Environment:

• 24x7 support based on roster
• No fixed Saturday/Sunday or holiday offs
• Work on National Holidays (eligible for double pay)
• Comp offs for working on Public Holidays

Job Responsibilities:

On-Site IT Support & Coordination:

• Visit and provide support to multiple Reliance Retail outlets
• Perform initial physical inventory verification, asset tagging, and submit reports
• Coordinate with Retail Helpdesk for ticket handling, issue resolution, and call closures
• Escalate vendor-related issues as required through the proper channel

Technical Maintenance & Rollouts:

• Perform Preventive Maintenance (PM) at store locations
• Conduct IMAC (Install, Move, Add, Change) and rollout activities
• Support on hardware installations, replacements, and troubleshooting
• Ensure task signoffs from Store Manager, State IT team, and submit final reports

Coordination & Logistics:

• Coordinate with Regional Coordinators for task scheduling and daily reporting
• Liaise with MSL Logistics for spare parts availability and delivery
• Monitor ongoing activities and maintain a structured approach to issue handling