Key Skills:

• Hands-on experience with Cisco Wireless, Cisco Prime, Cisco ISE, and Software-Defined Access (SDA)
• Strong understanding of BGP, OSPF, EIGRP, QoS, and MPLS
• Proficient with Catalyst switches and ASR/ISR routers
• Skilled in using Microsoft Visio, MS Office, and IT ticketing tools

Work Environment:

• 24/7 operational support
• 6 working days per week with a rotating weekly off

Job Responsibilities:

Network Administration & Management:

• Configure and manage routers, switches, firewalls, WLAN, and Cisco ISE
• Maintain firmware, perform backups, and ensure device health and compliance
• Troubleshoot LAN/WAN issues, outages, and user connectivity problems
• Monitor network performance and capacity; generate regular reports

Operations & Coordination:

• Manage incidents, changes, and problems in alignment with ITIL practices
• Coordinate with ISPs, vendors, and internal teams for timely issue resolution
• Maintain up-to-date SOPs, audit logs, and technical knowledge base
• Lead disaster recovery drills and drive continuous improvement initiatives