Key Skills & Qualifications:

• B.Tech / B.E or equivalent qualification
• Certifications preferred: MCSE, ITIL, hardware/software certifications
• Strong troubleshooting and communication skills
• Proficient with Windows/macOS, MS Office, and basic networking (LAN, DHCP)
• Understanding of VIP-level service standards and urgency

Working Hours:

• 24/7 work environment
• 6 days a week with rotational weekly off

Job Responsibilities:

• Provide end-user support for desktops, laptops (Windows/macOS), tablets, and mobile devices
• Troubleshoot issues related to hardware, software, networks (LAN/DHCP), and printers
• Install, configure, and update operating systems, applications, and security patches
• Maintain VIP user profiles, update device inventory, and contribute to the IT knowledge base
• Coordinate with vendors and internal teams for quick issue resolution
• Conduct proactive system checks and assist in event preparation
• Ensure minimal downtime and fast resolutions for VIP users