Field Engineer
Pan India

Details

Field Engineer

Category: IT Support
Qualification: Any Graduate
Experience: 1+ Years
Location: Pan India

Duties and Responsibilities

Key Skills:

  • Basic knowledge of PCs, printers, and networking equipment

  • Ability to coordinate with helpdesk, vendors, and logistics teams

  • Capable of handling Preventive Maintenance (PM) and IMAC activities

  • Proficient in reporting, asset tagging, and inventory checks

  • Willingness to travel frequently (50%–70%) across assigned store locations

  • Must own a two-wheeler (bike) for store visits

  • Good communication and coordination skills


Work Environment:

  • 24x7 support based on roster

  • No fixed Saturday/Sunday or holiday offs

  • Work on National Holidays (eligible for double pay)

  • Comp offs for working on Public Holidays


Job Responsibilities:

🛠️ On-Site IT Support & Coordination:

  • Visit and provide support to multiple Reliance Retail outlets

  • Perform initial physical inventory verification, asset tagging, and submit reports

  • Coordinate with Retail Helpdesk for ticket handling, issue resolution, and call closures

  • Escalate vendor-related issues as required through the proper channel

🔧 Technical Maintenance & Rollouts:

  • Perform Preventive Maintenance (PM) at store locations

  • Conduct IMAC (Install, Move, Add, Change) and rollout activities

  • Support on hardware installations, replacements, and troubleshooting

  • Ensure task signoffs from Store Manager, State IT team, and submit final reports

📦 Coordination & Logistics:

  • Coordinate with Regional Coordinators for task scheduling and daily reporting

  • Liaise with MSL Logistics for spare parts availability and delivery

  • Monitor ongoing activities and maintain a structured approach to issue handling

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