Data Center Operations L1 & L2
Bangalore

Details

Data Center Operations L1 & L2

Category: IT Support
Qualification: B Tech / BE or equivalent. MCSE, ITIL
Experience: 3 - 6 Years
Location: Bangalore

Duties and Responsibilities

Key Skills:

  • Basic knowledge of servers, networking, storage, and backup devices
  • Familiarity with Windows and Linux operating systems
  • Understanding of management ports such as IMM, iDRAC, and iLO
  • Attention to detail in maintaining inventory and checklists
  • Strong coordination and incident monitoring skills

Work Environment:

  • 24/7 support setup
  • 6 working days per week with a rotating weekly off

Job Responsibilities:

Data Center Operations & Maintenance:

  • Mount and demount data center devices including servers, switches, and storage
  • Perform and maintain daily operational checklists and conduct physical inspections
  • Configure and verify management ports: IMM, iDRAC, iLO
  • Accurately track device movements and update inventory logs

Technical Assistance & Monitoring:

  • Assist OEM and internal technical teams with hardware installation, troubleshooting, and replacements
  • Monitor and maintain data center cleanliness and manage visitor logs
  • Coordinate vendor activities and provide escort support when required
  • Support backup and media management tasks
  • Monitor incident tickets, batch processes, and file uploads
  • Escalate critical issues to L2 or appropriate technical teams
  • Participate in BCP (Business Continuity Planning) and DR (Disaster Recovery) drill coordination

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