L3 Technician


L3 Technician

Category: Repair Operations
Qualification: Diploma/ITI/B.E/B.Tech
Experience: 6-10 years
Location: Bangalore
Openings: 5

Duties and Responsibilities

  • Diagnose, troubleshoot, and repair devices.
  • Provide recommendations for problem resolution
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed Laptop Motherboard.Infinity quality standards
  • Greet customers in a friendly manner and maintain a positive work environment.
  • Answer phone calls to the store with a professional, courteous and friendly demeanor
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store. Chip Level troubleshooting and circuit tracing in laptop & desktop motherboards.
  • Troubleshooting and final test of Electronics and measuring instruments.
  • Preparing troubleshoot guide for laptop & desktop motherboards using schematics.
  • Repairing motherboard at L2 n L3 Level.
  • Chip level repairing for Notebook motherboards for AMC.
  • BGA Chip repairing/ Replace.
  • Identify, Analysis & troubleshoot the issues.
  • Signal Tracing, Schematic Reading.


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