L3 Technician
Bangalore Pennya Office


L3 Technician

Category: Repair Operations
Qualification: Diploma/ITI/B.E/B.Tech
Experience: 6 - 10 Years
Location: Bangalore Pennya Office
Openings: 5

Duties and Responsibilities

  • Diagnose, troubleshoot, and repair devices. Provide recommendations for problem resolution.
  • Explain complex technical issues to customers in a non-technical, simple to understand manner.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed Laptop Motherboard. Infinity quality standards.
  • Greet customers in a friendly manner and maintain a positive work environment.
  • Answer phone calls to the store with a professional, courteous and friendly demeanor.
  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
  • Keep track of all devices and inventory while safeguarding all store stock.
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
  • Maintain the cleanliness and professional appearance of the store. Chip Level troubleshooting and circuit tracing in laptop & desktop motherboards.


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