CTDI

Category: Repair Operations

Qualification: Diploma/ITI/B.E/B.Tech

Experience: 6 - 10 Years

Location: Bangalore Pennya Office

Openings: 5

Diagnose, troubleshoot, and repair devices. Provide recommendations for problem resolution.
Explain complex technical issues to customers in a non-technical, simple to understand manner.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed Laptop Motherboard. Infinity quality standards.
Greet customers in a friendly manner and maintain a positive work environment.
Answer phone calls to the store with a professional, courteous and friendly demeanor.
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
Maintain the cleanliness and professional appearance of the store. Chip Level troubleshooting and circuit tracing in laptop & desktop motherboards.